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SutherlandFound on the web

Posted 2w ago

Associate Manager - Trust & Safety

Pay

Not stated

Location

Hyderabad, //TS, India

On site

Skills this role screens for

securitystakeholder managementautomation

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The work

Key Responsibilities

  • Oversee daily operations, ensuring SLA, productivity, and quality targets are consistently met
  • Supervise, coach, and develop a team of agents; manage rostering and shift planning
  • Monitor trends in spam, phishing, spoofing, and abuse; drive proactive mitigation strategies
  • Conduct incident reviews, root cause analysis (RCA), and implement corrective/preventive actions
  • Leverage Splunk to build dashboards, track KPIs, and generate actionable insights
  • Ensure adherence to email authentication standards (SPF, DKIM, DMARC) and security protocols
  • Collaborate with cross-functional teams and multi-vendor partners for seamless operations
  • Drive continuous improvement initiatives, process optimization, and automation opportunities

Who they want

Required Skills & Qualifications

  • 4+ years of experience in email operations / Trust & Safety / SOC environments
  • Strong understanding of SMTP, SPF, DKIM, DMARC, and email infrastructure
  • Hands-on experience with Splunk
  • Proven experience managing teams in a 24x7 operational setup
  • Strong stakeholder management, analytical, and decision-making skills

Sutherland

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Where this listing comes from

From Sutherland's own careers system (SmartRecruiters).

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