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MetLifeVia Unstop

Posted yesterday

Associate

Pay

Salary (undisclosed)

Location

Jaipur, India

Hybrid

Apply by

13 Nov

9 days left

Skills this role screens for

Data validationAttention to detailData quality managementSla managementEmail communication

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About the role

MetLife is hiring for the role of Associate!

The work

Responsibilities of the Candidate

  • Review all the customer documents including the quote document and match them with the information on the customer application to share discrepancies with onshore SPOCs to resolve outstanding items.
  • Review the updated documents shared by Onshore SPOC and build the case in the system following the step-by-step procedures as defined to Analyze, validate, and process transactions as per Desktop procedures (L3 & L4).
  • Resolve outstanding items by validating from various applications and reaching out to the required onshore SPOCs over an email
  • Ensure that the daily assigned cases are completed, and targets are met in accordance with SLA and Internal standards.
  • Ensure that the quality of the transaction is in compliance with predefined parameters as defined by Process Excellence.
  • Ensure adherence to established attendance schedules.

Who they want

Requirements

  • Good document verification, data validation, and discrepancy resolution skills.
  • Ability to process transactions accurately while meeting SLA, quality, and compliance standards.

Where this listing comes from

From a public listing board (Unstop).

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