Posted 1w ago
Pay
Salary (undisclosed)
Location
Hyderabad, India
On site
Apply by
26 Oct
2 days left
Skills this role screens for
Opens on Genpact's site. Sign in first and we keep it in your pipeline.
Still studying?Paid data internships open nowAbout the role
Genpact is hiring for the role of Analyst - Service Desk 5B!
The work
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Level 1 support
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Strong customer service orientation
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Demonstrated ability to handle multiple tasks with little to no forewarning
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Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events
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Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively
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Document & add new issues/solutions to Knowledge Management Repository
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Use of soft skills - Listen, Empathy, Courtesy etc.
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Utilize professional techniques to retain & delight customers.
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Provide quality service & resolve concerns efficiently & professionally
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Above all, take full ownership of the Incident from Creation to Closure
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Provide technical assistance and support for incoming queries and issues;
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Troubleshoot software and hardware problems;
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Install and configure software and hardware;
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Perform system upgrades;
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Monitor and maintain computer systems and networks;
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Ensure security and privacy of systems and networks;
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Offer timely technical support and teach users how to utilize systems effectively.
Who they want
From a public listing board (Unstop).
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