Sr. Associate Account Management

Skills this role screens for

About the role

SCOPE OF WORK FOR SR. ASSOCIATE ACCOUNT MANAGEMENT ROLE

Review and analyze loan applications and supporting documentation including income, credit reports, employment history, and property details. Assess borrower creditworthiness using the 4 C's methodology (Character, Capacity, Capital, Collateral) to ensure sound lending decisions and adherence to underwriting guidelines.

Evaluate and calculate borrower income from various sources including salaried, hourly, commission, bonus, rental, and self-employment income. Analyze documents such as paystubs, W-2s, tax returns, and business financials (Schedule C, K-1, 1065, 1120S) to determine qualifying income accurately and consistently.

Review appraisal reports, AVMs, and residential valuation documents to validate property value and ensure compliance with lending guidelines. Analyze title reports, lien positions, and ownership details to mitigate collateral risk.

Prepare detailed underwriting summaries, identify red flags, and document conditions and stipulations within the Loan Origination System (LOS), preferably Encompass. Recommend appropriate loan structures based on comprehensive risk assessment and borrower profile analysis.

Collaborate with processors, loan officers, and internal stakeholders throughout the underwriting lifecycle. Provide clear communication on loan decisions, required conditions, and final clear-to-close (CTC) status to facilitate timely loan closing.

Identify discrepancies, inconsistencies, and potential risks in loan files. Ensure all underwriting decisions comply with internal policies, regulatory requirements, and investor guidelines to maintain portfolio quality.

Handle reconciliation of complex borrower accounts and prepare daily aging and pipeline reports to track loan progress, turnaround times, and performance metrics against departmental KPIs.

Utilize LOS platforms (Encompass preferred) and adhere to underwriting workflows, ensuring accuracy, efficiency, and compliance with company standards and best practices.

Issue clear and professional requests for additional documentation or clarification from borrowers and their representatives. Follow up on outstanding items to maintain loan file completeness and expedite the underwriting process.

Identify loans that fall outside standard guidelines and prepare exception reports with supporting analysis. Escalate complex or non-standard situations to management with recommendations for approval or denial.

Conduct thorough quality reviews of loan files to ensure completeness, accuracy, and compliance. Identify process improvements and provide feedback to team members to enhance overall departmental performance.

Maintain current knowledge of federal and state lending regulations, including TRID, ECOA, FHA, VA, and USDA guidelines. Ensure all underwriting decisions and documentation are audit-ready and compliant with regulatory examinations.

Stay current with evolving loan products, investor guidelines, and underwriting standards. Communicate guideline changes to team members and implement updates to underwriting procedures promptly.

As a senior-level associate, mentor junior underwriting staff and processors on best practices, complex underwriting scenarios, and policy interpretations to foster team development and consistency.

REQUIRED QUALIFICATIONS & SKILLS

• Loan Application Review & Credit Assessment:
• Income Calculation & Financial Analysis:
• Collateral & Property Evaluation:
• Underwriting Decision & Documentation:
• Workflow Management & Communication:
• Risk Identification & Compliance:
• Reporting & Reconciliation:
• System Utilization & Process Adherence:
• Borrower Communication & Clarification Requests:
• Exception Handling & Escalation:
• Quality Assurance & File Review:
• Regulatory Compliance & Audit Readiness:
• Loan Product Knowledge & Guideline Updates:
• Mentoring & Knowledge Sharing:

Also

Education & Credentials

• High School Diploma/GED and Bachelor's Degree (Mandatory)
• Mortgage industry certification or licensing (e.g., NMLS) preferred

Also

Core Competencies

• Strong understanding of the 4 C's of Credit (Character, Capacity, Capital, Collateral)
• Expertise in income calculation and financial analysis, including self-employed and non-traditional borrower income sources
• Comprehensive knowledge of residential loan products and investor guidelines
• Proficiency with Loan Origination Systems (LOS), with Encompass experience preferred
• Advanced analytical and decision-making skills with strong attention to detail

Also

Technical & Regulatory Knowledge

• Working knowledge of federal and state lending regulations, including TRID, ECOA, FHA, VA, and USDA guidelines
• Familiarity with appraisal reports, Automated Valuation Models (AVMs), and property valuation methodologies
• Understanding of title reports, lien positions, and collateral risk assessment
• Experience with quality assurance processes and file review procedures

Who they want

Professional Skills

• Excellent verbal and written communication abilities
• Strong organizational and time management skills
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Proficiency in preparing reports, summaries, and documentation
• Problem-solving capabilities with ability to identify and escalate exceptions appropriately

Nice to have

Preferred Qualifications

• 3+ years of mortgage underwriting or loan processing experience
• Demonstrated mentoring or leadership experience with junior staff
• Knowledge of regulatory examination and audit procedures
• Experience with reconciliation and pipeline reporting