Senior Operations Manager, Luxe

Skills this role screens for

About the role

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The work

The Community You Will Join

Airbnb’s mission of providing inspiring travel experiences for our hosts and guests is heavily reliant on our Supply teams’ success in ensuring high quality supply in the market.

The Homes Enterprise team sits at the heart of this mission. We ensure that Airbnb's supply engine runs efficiently and intelligently - from how we identify demand and supply imbalances, to acquiring, vetting, onboarding and growing our host base, to how we communicate at scale, plan markets globally, and operate our field sales teams across every region. This is a team that makes things happen, removes friction, and builds the systems that allow Airbnb's Stays business to grow durably.

The Luxe Vetting team, within the Homes Enterprise team, is responsible for onboarding new Luxe listings, defining and enforcing the quality bar that keeps the Luxe badge meaningful, and converting existing high-potential Marketplace listings into Luxe.

The work

The Difference You Will Make

Airbnb Luxe is a curated category of 9,000+ vetted, high-end homes delivering exceptional quality and premium service. As of this year, Luxe is one of Airbnb's fastest-growing categories, and is Airbnb's proving ground for the managed marketplace model. We are increasingly investing in how we identify, onboard, and retain world-class supply.

As a Senior Operations Manager, you will own Luxe's new listing onboarding process end-to-end — building the acquisition and onboarding motions that bring new supply online, keeping the pipeline healthy, and partnering cross-functionally to hit the team's growth targets. You'll also take on cross-team programs and represent the team in leadership settings, with scope to grow.

Also

A Typical Day

• Own and continuously improve end-to-end onboarding operations to meet the pace and quality the business requires.
• Build and run new listing acquisition and onboarding approaches in partnership with Sales and other cross-functional teams.
• Identify and close gaps in tooling and process so the team runs on durable systems rather than manual workarounds.
• Manage program budgets and vendor relationships, including selecting external partners as needed.
• Drive shared programs with peer leads from planning through execution, taking on new projects as team priorities evolve.
• Represent the team in internal team meetings, cross-functional forums, and leadership settings as needed.
• Track the key metrics for your programs, diagnose the drivers when performance slips, and identify and pull the levers to get back on track.

Also

Your Expertise

• 8+ years of experience in program/operations management, sales or revenue operations, or supply chain operations in a high-growth, cross-functional environment.
• Proven track record owning a pipeline or funnel end-to-end, from design through steady-state operation, including budget and vendor accountability.
• Strong analytical and problem-solving skills, including building dashboards and using data to drive decisions; advanced data analytics skills are preferred (i.e. SQL).
• Deep, hands-on experience with Salesforce, including building dashboards and reports, and diagnosing and resolving pipeline or automation issues.
• Comfortable getting things done with a sense of urgency and adapting quickly to changing priorities to hit project goals and objectives.
• Proven track record navigating a matrixed organization and building relationships to achieve goals with cross-functional teams, including Sales, Product, and technical teams.
• Excellent written and verbal communication skills, with the presence and judgment to represent the team in leadership settings.
• Excellent organizational skills with high attention to detail and quality.

Also

Your Location

This position is Canada - Remote Eligible. This role requires candidates to be based in Canada. This role is not eligible for relocation support.

Also

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Also

How We'll Take Care of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Canada Annual Pay Range

$122,000—$128,000 CAD

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.