Product Manager II

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ABOUT TEKION

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

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ROLE OVERVIEW

We are seeking a technically grounded and detail-oriented Product Manager II to own a defined slice of the dealer experience and integrations surface within Tekion's GM Digital Retail Platform (DRP) program. This is a delivery-focused product role — you will translate GM program requirements into well-scoped, shippable capabilities that improve the dealer-facing experience and keep the AEC–GM DRP integration reliable.

You will operate at the intersection of OEM program management, platform engineering, and dealer-facing product design — partnering with GM's business and technical contacts, Tekion's engineering squad, and Dealer Success. Working within the broader GM DRP roadmap set by senior and staff product leaders, you will own your features and integration workstreams end-to-end: spec, prioritise, deliver, and iterate.

The work

KEY RESPONSIBILITIES

• Support Cx Experience - Support the GM DRP customer (Cx) experience — the consumer-facing digital retail journey across vehicle discovery, deal configuration, F&I presentation, and online-to-in-store handoff. Own the delivery of assigned Cx capabilities within GM DRP, ensuring the consumer flow stays consistent with GM's brand and program standards and connects cleanly to the dealer workflow. Partner with Design and GM's Cx teams to translate customer journey requirements into well-scoped, execution-ready backlog items, and iterate based on customer behaviour and conversion signals.
• Support Integration Delivery - Own the delivery of assigned integrations between Tekion's AEC platform and GM's DRP infrastructure —including inventory syndication, pricing/deal data sync, and status updates — working within the integration architecture and standards defined by senior product and engineering leads.
• Own the Scrum Team Backlog - Write precise user stories, acceptance criteria, and feature specs for your engineering squad. Maintain a groomed, well-prioritised backlog that balances GM program milestones, dealer experience improvements, and platform stability.
• Contribute to Data Contracts - Partner with platform and data engineering to define and document API schemas, webhooks, and event-driven data flows for your features; help ensure data integrity across DMS, GM DRP, and third-party systems.
• Partner on GM OEM & Dealer Success Alignment - Serve as a product point of contact for GM's business and technical teams on your workstreams; translate program requirements into well-scoped deliverables and work with Dealer Success to capture and close field feedback loops.
• Track Feature Adoption & Integration Health Metrics - Define and monitor success metrics for your capabilities — dealer adoption, deal completion rates, integration reliability (uptime/latency), and error rates. Iterate on features based on data and dealer feedback.
• Support Integration Troubleshooting - Build the technical depth to help diagnose API failures, data-sync mismatches, and event-pipeline issues on your surface, and partner with engineering to drive fixes to root cause.
• Drive C