Operations Specialist - Enablement

Skills this role screens for

About the role

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.

But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

Operations Specialist

This role sits within the Coach & Instructor Enablement Team the team exist to make the delivery organisation measurably better at retaining learners and delivering successful outcomes consistently, predictably and at scale. This team has six specialists supporting hundreds of coaches and instructors across all learner programmes.

The work

Specifically, you will

• Coordinate onboarding and on-going training for coaches and instructors. That covers scheduling, audience, facilitator/SME, materials, attendance & completion, recordings, teach-backs, certification tracking, compliance, CPD completion, chasing as needed and other training operations admin.
• Own enablement initiatives/projects end to end, ensuring the right coaches and instructors receive the right training and up-skilling at the right time to deliver customer programs. You manage every contributor and hold the central view across all enablement work.
• Manage the shared Senior Coach and Instructor pool day to day, allocating their time across Technical Skills, EPA and other enablement work while the specialists direct the content.
• Provide operational support to the enablement team. Make sure the data and enablement inputs are ready for the monthly quality calibrations led by senior leadership.
• Keep a record of champions and buddies, who they support and what has been handed to them, so delegated work does not get lost.
• Keep the enablement content library and enablement communications in order, from version control and retiring old material to release notes and reminders.
• Report regularly to Senior Managers and Delivery Managers, and help prepare for MBRs and QBRs.

Who they want

About You

• 2–4 years of experience in an Operations, Project Management, or Customer Success function - ideally in a fast-paced, tech-enabled environment
• You’re passionate about using data to solve problems and can build dashboards or reports that turn raw information into actionable insights
• You’ve designed and implemented processes or playbooks that improved team performance and operational consistency
• A natural collaborator who communicates clearly, navigates ambiguity with confidence, and takes initiative to move work forward without waiting for direction
• You thrive in a dynamic environment, balancing long-term improvements with short-term needs, and consistently deliver to a high standard
• You are empathetic and mission-driven: motivated by helping learners succeed, and by supporting the coaches who enable that success

What you get

Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
• Hybrid work