DevOps Engineer L1

Skills this role screens for

About the role

NTT Data is hiring for the role of DevOps Engineer L1!

The work

Responsibilities of the Candidate

• As an Applications Managed Services Engineer (L1) at NTT DATA, you will provide essential support and monitoring services for our clients' critical software applications, including ErP and Middleware technologies.
• You will be the go-to problem solver, proactively identifying, investigating, and resolving application-based incidents to ensure that we consistently meet our Service Level Agreements (SLAs).
• Your day will include monitoring and managing client applications, responding to service requests, and resolving low-complexity incidents to keep our clients' applications running smoothly.
• You will work on the first line of support, ensuring that any issues are quickly identified and resolved or escalated as needed.
• Your role includes executing approved maintenance activities such as patching and making configuration changes.
• Communication is key in this role. You will provide support to clients via phone or chat, ensuring that their needs are met efficiently and effectively.
• Additionally, you will create and update knowledge articles to help streamline processes and improve service delivery.
• Opportunities for work optimization, including automation and process improvements, will be a focus of your responsibilities.
• Occasionally, you might also contribute to project work and be involved in implementing and delivering disaster recovery functions and tests.
• Your proactive approach and positive outlook will ensure that our clients always have a smooth and efficient experience.

Who they want

Requirements

• Entry-level experience in managing platforms such as Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration.
• Basic knowledge of infrastructure and technology within supported technical domains (e.g., ErP, Windows, Linux, SQL, Oracle Middleware, and Webserver).
• Strong planning skills, with the capability to anticipate and adapt to changing circumstances.
• A client-focused mindset, with the ability to understand and prioritize client needs.
• The ability to communicate and work effectively across different cultures and social groups.
• Active listening skills, including paraphrasing, probing for further information, and refraining from interrupting.
• A positive outlook, even when working under pressure or putting in longer hours as needed.
• A bachelor’s degree in information technology/computing, or equivalent work experience.