Customer Support Internship

Skills this role screens for

The work

About the Role

At OBAOL Supreme, we are building an interconnected ecosystem for global agricultural trade and commodities. As an Associate Support & Relationship Intern, you will play a pivotal role in partner success and relationship management. You will work directly on onboarding new associates, guiding them through platform workflows, activating their offerings, and driving sustained engagement across our trade network

Also

Team Mentorship & Support

Our experienced internal team will provide complete guidance, step-by-step onboarding, and continuous mentorship throughout your internship. You will be equipped with clear checklists, templates, and hands-on support to help you learn and succeed in every task.

The work

Key Responsibilities

• Associate Onboarding & Guidance: Connect with newly registered or interested associates assigned by the sales team, guiding them through account setup and profile completion.
• Verification & Data Collection: Gather and verify essential business profiles, contact details, and product/service listings.
• Platform Support: Educate associates on platform navigation, operational workflows, and participation opportunities within the OBAOL ecosystem.
• Activation Tracking: Verify that product listings and service offerings are accurately published and made live on the platform.
• Follow-ups & CRM Updates: Follow up on pending onboarding steps, missing details, or inactive accounts, maintaining up-to-date records in the CRM tracking system.
• Trade Enquiry Coordination: Capture inbound buyer/seller trade requirements and facilitate seamless routing to the relevant internal teams.
• Cross-Functional Collaboration: Coordinate with operators, internal execution teams, and technical support to promptly resolve associate queries or escalations.
• Relationship Building & Retention: Maintain ongoing communication with active associates to support partner retention and ecosystem engagement.

The work

What You Will Learn & Gain

• Direct Team Mentorship: Ongoing 1-on-1 guidance, feedback, and support from experienced team members across the sales, operations, and support functions.
• Practical B2B Experience: Hands-on exposure to customer/partner success, associate onboarding, and B2B relationship management.
• Industry Exposure: Practical understanding of international trade, supply chains, and the agro-commodity ecosystem.
• Tool & Workflow Proficiency: Experience using modern CRM systems, onboarding trackers, and digital workflows.
• Recognition: Internship Completion Certificate and Letter of Recommendation (based on performance).

Who they want

Requirements & Eligibility

• Strong verbal and written communication skills in English.
• Positive attitude, eagerness to learn, and readiness to work closely with internal mentors.
• Customer-first mindset with patience, active listening, and relationship-building abilities.
• Basic familiarity with Google Sheets/MS Excel and CRM/tracking tools.
• Detail-oriented with strong follow-up and organizational habits.
• Pre-final/final year students or recent graduates in Business Administration, Commerce, Management, Marketing, or related disciplines are preferred.