Customer Success Analyst

Insightsoftware is hiring for the role of Customer Success Analyst! Responsibilities of the Candidate: • Handling "At Risk" customers effectively is crucial for maintaining relationships and preventing churn • Update customer health information when applicable based on negotiation and discussions with the customer • Create renewal offers/quotes based on contract information, customer usage, and company direction • Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio • Negotiate contract terms and pricing with guidance from relevant internal departments and management • Maintain and update account information in CRM • Refer potential opportunities for expansion to our Sales team • Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management • Gain a basic knowledge of insightsoftware solutions to better communicate value with customers Requirements: • Knowledge of CRM systems, preferably Salesforce: The Customer Company • Knowledge and experience reviewing and comprehending contract terms, preferably in software. • Ability to work in a fast-paced environment. • Ability to work cross-functionally with other departments and team members. • Comfortable in a highly autonomous role with strong organizational skills • Knowledge of CPQ, SalesLoft, NetSuite, and other related tools a plus • Ready to work in eastern shift time (evening 5:30 to morning 2:30 India time) • Excellent interpersonal and written and oral communication skills. • Preferred qualifications: • Salesforce: The Customer Company or any CRM experience • Experience working for a software company in the renewals or customer success department