Coordinator Operations & User Experience - UAE National

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About the role

WHAT’S ON YOUR PLATE? As Ops & CX Performance Coordinator,  you will be responsible for developing a strong understanding of performance across operations and customer experience function, and to develop and implement a repeatable process for monitoring and reporting it. The role will be focused on driving data driven decision making & delivering continuous improvement through strong analytical and interpersonal skills. You must have the maturity to work independently on a day-to-day basis and have the wisdom to know when to collaborate, delegate and/or escalate. • Assist in monitoring and improving UAE performance metrics across Operations and CX . • Provide preliminary insights and analyses to assist in decision-making processes. • Handle tasks such as organizing meetings, preparing agendas, and documenting minutes. • Coordinate  projects and initiatives between local and regional team • Collaborate with the team to monitor performance, identify performance gaps and raise flags as needed. • Assist in implementing performance improvement plans to enhance overall efficiency.   WHAT DID WE ORDER? • Bachelor's Degree in a relevant field. • 1-2 years of experience in the food/grocery tech industry is highly preferred. • Proficiency in Google Suite tools such as GDoc, GSheet, GSlides, GForms, etc. • Strong communication skills in English with the ability to effectively outline and present ideas. • Experience in stakeholder management, with the ability to manage different types of stakeholders effectively.