Assistant Manager Logistics Operations

As an Assistant Manager, you will own the performance of operations - spanning the bicycle and EV fleet and tMart operations. You will be expected to operate independently, drive compliance, and work closely with cross-functional teams to improve how the fleet runs. Responsibilities: • Own the operational strategy and performance of the fleet - optimizing the fleet mix across bicycles and EVs, and setting the roadmap in collaboration with stakeholders. • Track and analyze fleet performance metrics, translating data into structured updates and clear recommendations for leadership. • Drive compliance at tMarts - visiting regularly, ensuring riders are showing up and following protocols, with consistent enforcement and a clear action plan for violators. • Identify and drive long-term solutions to recurring operational challenges. • Continuously refine and improve SOPs - leveraging automation and system enhancements to drive efficiency and reduce manual dependency. • Drive cross-functional collaboration with Performance, 3PL, and Rider Lifecycle teams to resolve systemic issues and align on priorities. • Build a high-performing team, foster a culture of ownership and accountability, with clear communication, and alignment across city-level operations. Education and Experience: • Bachelor’s Degree required. Master’s preferred. • 3-5 years of experience in operations, ideally in last-mile delivery, e-commerce, or mobility tech. • Proven experience managing on-ground teams and working across functions. Skills and Competencies: • Analytical thinking with a data-driven approach to decision-making. • Clear, structured communication across teams and seniority levels. • Strong ownership mindset — accountable for outcomes, not just outputs. • On-ground presence — comfortable in the field and confident making independent calls. • Proven stakeholder management and cross-functional collaboration skills. • Beginner to intermediate proficiency with AI tools, including Claude.