Posted yesterday
Pay
Salary (undisclosed)
Location
Noida, India
Hybrid
Apply by
29 Oct
11 days left
Skills this role screens for
Opens on Pearson's site. Sign in first and we keep it in your pipeline.
Still studying?Customer success internships open nowAbout the role
Pearson is hiring for the role of Advanced Associate, Customer Service!
The work
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Level 2 Escalation calls
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Act as an escalation point for service-related problems
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Assist in training and monitoring call center agents to ensure quality of service
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Maintaining the SLA for different LOBs
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Follow through with incidents, reports, and projects
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Resolve customer and client queries in the Pearson VUE case management system
Who they want
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Required Education- Bachelor’s degree
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2 years of experience in a similar/related position
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Excellent oral and written communication skills
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Collaborate with cross-functional teams to resolve issues, improve workflows, and support business priorities.
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High levels of customer service skills.
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Previously operated in a Level 2 support role
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Familiar and comfortable working in a busy corporate environment/shifts (24*7)
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Experience in providing application support
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Familiar with MS Office
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