WFM Planner

Skills this role screens for

About the role

TaskUs is hiring for the role of WFM Planner!

The work

Responsibilities of the Candidate

• The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally.
• Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
• It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)!
• We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

Who they want

Requirements

• Here's what we're looking for: We are looking for someone with BPO Operations background and at least 2 years of experience in Workforce Planning - preferably with expertise in Forecasting, Capacity Planning and Scheduling, and Real Time Management.
• We need someone who has the ability to manage multiple, complex, ongoing tasks and projects. Someone who has a high attention to detail and has a strong desire to optimize procedures and processes. We're in search of someone who is proactive when it comes to making decisions, as well as solving problems.
• We need someone who is proficient in statistical analysis and possesses good computer and software skills. Someone who has the ability to read trends and project those into future forecasts. Someone who has a working knowledge of database applications such as MS Office (Excel, Outlook, Powerpoint), or the ability to learn technology very quickly. Someone who has hands-on experience in IEX.
• Lastly, we'd be eager to speak to you if you have strong verbal and written communication skills; a high achiever and self-starter.