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PreciselyFound on the web

Posted yesterday

Support Engineer

Pay

Salary (undisclosed)

Location

Bangalore, India

On site

Apply by

20 Oct

11 days left

Skills this role screens for

it service desk supportlinux command linesqltcp/ip networkingdockerentry level

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About the role

Precisely is hiring for the role of Support Engineer!

The work

Responsibilities of the Candidate

  • Provide world-class technical support over phone, email, and remote desktop connections, meeting SLA requirements and documenting critical information.
  • Investigate, analyze, and solve complex technical problems occurring across a wide range of platforms, software systems, and databases.
  • Determine if the root cause of an issue stems from the product, third-party libraries, user code, or platform libraries.
  • Create comprehensive internal and external Knowledge Base documentation and participate in periodic weekend on-call support / rotational shifts (including night shifts).

Who they want

Requirements

  • Bachelor’s or Master’s degree in Computer Science or a related field (or equivalent work experience).
  • Up to 1 year of work experience in technical support, services, or engineering.
  • Proficiency in UNIX/Linux commands, relational database management (SQL queries on Oracle, SQL Server, DB2), and data communication protocols (TCP, IP, HTTP/S, S/FTP, etc.).
  • Familiarity with cloud services (Azure, GCP, AWS) and container/virtualization technologies (Docker, Kubernetes).
  • Ability to leverage AI-powered tools (Claude, Copilot, ChatGPT) to accelerate troubleshooting, research, and root-cause analysis.

Where this listing comes from

From a public listing board (Unstop).

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