Sr. Specialist Retail Media Billing & Operations

Skills this role screens for

About the role

What's on your plate?

What did we order?

• Assume the responsibility of receiving sorting incoming bookings with attention to detail
• Ensuring partner & supplier information is accurate and complete & requesting any missing information
• Tracking and matching of booking orders to relevant media activations
• Maintain, update and manage all documentation of media bookings
• Monitor and resolve financial discrepancies between spend and investment of advertising activations
• Follow up on creation of invoices on a timely and recurring basis with finance teams
• Create and issue insertion orders matched to bookings
• Share insertion orders with relevant team members to implement campaigns
• Collecting invoices after creation from finance teams and sharing them with partners & suppliers for media investments
• Handle supplier billing invoicing concerns and follow ups
• Check the validity of booking orders & invoices
• Manage communication with key members to relay relevant and beneficial inputs relating to invoicing and billing
• Support the direct team with necessary inputs and resources relating to campaigns and ensuring that all discussion points are documented and actioned appropriately
• Function as the main point of contact for inquiries related to billing and invoicing
• Review  invoices to ensure that they are accurate and complete before sending them to partners and suppliers
• Preparing monthly reports for invoicing status, missing invoices and sent invoices
• Following up on collecting payments from suppliers
• Financial forecasting & reconciliation skillset
• Ability to work with and project manage salesforce and CRM tools
• 3–4 years experience minimum supervising and managing digital media payments. Previous media agency experience preferred.
• Proven track record and experience with billing and invoice management
• Excellent communication skills, able to provide clear level of detail for requests
• Able to work towards deadlines & manage time and workload efficiently
• Experience working collaboratively with a large team. Experience across different markets is beneficial.
• Organization & eye for detail. Able to track progress and completion of activities while working towards deadlines & managing time and workload efficiently.
• Proactivity/taking the initiative: achieves ambitious but realistic goals
• Problem solving: Autonomously solves complex problems with minimal supervision, and proactively follows up after implementing a solution
• Foster deep trust and understanding with agency and partner teams where necessary
• Contribute to great teamwork in your immediate team
• Proficiency with Excel and Google Sheets for data organization, tracking, and reporting
• Experience with CRM or business systems (Salesforce, HubSpot, or similar); ability to learn new platforms quickly
• Excellent written and verbal communication; ability to communicate across both business and finance functions
• Ability to implement work with AI and implement workflows that make daily tasks more efficient

Also

Key Competencies

• Reliability: Consistently follows processes, meets deadlines, and delivers accurate outputs
• Problem-Solving: Identifies discrepancies and issues; escalates appropriately with context and suggested solutions
• Strong organizational skills: Ability to manage multiple processes and deadlines simultaneously
• Detail-oriented: Ability to identify discrepancies and follow issues through to resolution and demonstrates exceptional care with data, catches and prevents errors
• Collaborative mindset with comfort working across departments and building working relationships

Also

What Success Looks Like

• Finance team receives complete, accurate, organized booking information with minimal requests for clarification
• Month-end closing runs smoothly with all invoices compiled, reconciled, and documented on schedule along with proof of execution
• Improved collections rate month on month and streamlined ways of working with external stakeholders with minimal to zero issues