Senior Customer Support Executive

Skills this role screens for

About the role

Shell Consultancy is hiring for Senior Customer Support Executive

The company

About the Company

Shell Consultancy is hiring a Senior Customer Support Executive for its business process outsourcing operations. This role offers freshers an opportunity to begin a professional career in customer experience, communication, and service delivery while working with teams across Gurgaon, Noida, Delhi, Hyderabad, and Bangalore.

The work

Responsibilities

• Respond to customer queries through phone, email, chat, or other assigned support channels.
• Understand customer concerns, provide accurate information, and resolve issues within defined service standards.
• Record every interaction clearly in the required systems and maintain updated case details.
• Escalate complex or sensitive matters to the appropriate team while ensuring timely follow-up.
• Meet quality, productivity, response-time, and customer satisfaction goals.
• Work collaboratively with team members and participate in coaching and process-training sessions.

Who they want

Requirements

The selected candidate will receive structured onboarding and practical exposure to customer service processes. This is a full-time, in-office opportunity with one opening and a compensation range of ₹3–4 LPA.

• Strong verbal and written communication skills with a polite, customer-first approach.
• Basic computer proficiency and the ability to learn customer relationship management tools.
• Good listening, problem-solving, and time-management abilities.
• Willingness to work from the assigned office location and follow business-process schedules, including shifts when required.
• Professional attitude, reliability, and readiness to handle customer interactions with patience and empathy.