Product Support Engineer

Skills this role screens for

About the role

Equifax is hiring for the role of Product Support Engineer!

The work

Responsibilities of the Candidate

• Configure and execute data processing workflows on our batch delivery platform according to established procedures and client specifications.
• Deploy and manage complex data pipelines orchestrated via Apache Airflow.
• Leverage and extend Standard Airflow DAG Templates to ensure deployment consistency and rapid iteration across environments.
• Monitor the execution of data processing jobs, identifying and addressing any issues to ensure timely and accurate delivery.
• Perform data quality checks and validation to ensure the integrity and accuracy of processed information.
• Diagnose and resolve complex configuration, scheduling, and dependency issues within the GCP platform and its associated infrastructure.
• Adhere to established security protocols and maintain the highest standards of data security and privacy in all configuration activities.
• Follow SDLC (Software Development Life Cycle) guidelines for any configuration deployments or changes.
• Maintain accurate records of configurations, processes, and any issues encountered.
• Stay up-to-date with platform updates, new features, and relevant technical information.
• Contribute to the identification of opportunities for process improvement and automation within the configuration workflows.
• Assist in the creation and maintenance of our configuration documentation and knowledge base articles.
• Understand the importance of accurate and timely data delivery for our clients.
• Support the team in addressing client inquiries and resolving fulfillment-related issues.
• Take ownership of precise, high-stakes data configurations that directly impact client trust and business outcomes.
• Collaborate with cross-functional partners (including Engineering and Data Operations) to resolve issues and improve delivery processes.

Who they want

Requirements

• Bachelor's degree in computer science, information technology or equivalent.
• Strong analytical, detail-oriented, and proactive approach to problem solving.
• Familiarity with data processing concepts and batch delivery systems.
• Experience working with configuration files (e.g., YAML).
• Understanding of cloud computing concepts, ideally with some exposure to GCP.
• Familiarity with different file encoding formats.
• Experience with API tools for testing and understanding data interfaces.
• Basic scripting skills (e.g., shell scripting) are an asset.