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MaerskVia Unstop

Posted 6d ago

MGF Internship - Supply Chain

Pay

Stipend (undisclosed)

Location

Chennai, India

On site

Type

Internship

Apply by

24 Oct

5 days left

Skills this role screens for

Customer serviceCommunication skillsStakeholder communicationIssue escalationKpi tracking

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About the role

Maersk is hiring for the role of MGF Intern!

The work

Responsibilities of the Intern

  • Handle inbound and outbound communications with customers, client personnel, delivery teams, carrier partners, and internal stakeholders via phone, email, and SMS.
  • Assess customer needs and provide timely, accurate, and effective solutions to delivery-related inquiries, issues, and exceptions.
  • Troubleshoot delivery exceptions in coordination with delivery and carrier teams, including customer availability concerns, route challenges, locating delivery addresses, go-backs, and communicating revised delivery timeframes.
  • Monitor assigned delivery routes and teams in real time to support adherence to planned schedules, on time performance, and successful delivery execution.
  • Provide real-time route status updates and proactively communicate delivery exceptions, delays, and risks to relevant stakeholders.
  • Report and escalate route and delivery issues as appropriate, coordinating with field operations, carrier teams, and other stakeholders to drive timely resolution.
  • Collaborate with field operations and carrier partners to resolve operational challenges and maintain service continuity.
  • Deliver intraday updates and reports on route performance, delivery status, and operational exceptions.
  • Conduct proactive follow-up with customers following exception-based resolutions to confirm satisfaction and ensure a positive customer experience.
  • Support carrier compliance with operational standards, service expectations, and customer requirements.
  • Meet defined customer service, dispatch, and operational KPI targets within established service levels.
  • Apply company values, policies, and service standards in all customer and stakeholder interactions.

Who they want

Requirements

  • Should be currently pursuing or have graduated in Bachelor's degree and okay to work in US time shifts, and be able to start immediately.

Maersk

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Where this listing comes from

From a public listing board (Unstop).

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