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WNS Global ServicesFound on the web

Posted 2d ago

Lead Associate - Transactional Quality

Pay

Salary (undisclosed)

Location

Visakhapatnam, India

On site

Apply by

17 Oct

8 days left

Skills this role screens for

quality assurance (qa)root cause analysis (rca)six sigmadata analysis toolscompliance managemententry level

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About the role

WNS is hiring for the role of Lead Associate - Transactional Quality!

The work

Responsibilities of the Candidate

  • Quality Monitoring: - Assist in the monitoring of transactions to ensure adherence to quality standards.
  • Conduct regular audits and evaluations of transactional processes. Along with Ops Managers, conduct RCAs & define CPAs to mitigate slippage of errors .Drive ‘Reduction in Customer Comebacks.
  • Data Analysis: - Analyze transaction data to identify trends, issues, and areas for improvement.
  • Prepare detailed reports on quality performance and present findings to management.
  • Process Improvement: - Collaborate with cross-functional teams to implement enhancements in transactional processes.
  • Contribute to the development and refinement of quality assurance methodologies.
  • Training Support: - Assist in the development and delivery of training programs for staff on quality standards and best practices.
  • Provide guidance and support to team members on quality-related inquiries.
  • Compliance Assurance: Ensure that all transactional quality processes comply with relevant regulations and organizational policies.
  • Stay informed about industry best practices and regulatory changes.

Who they want

Requirements

  • Any Graduate/PG/MBA.
  • Minimum 2 Years of Work Experience in Travel Quality Assurance or a related area.
  • Familiarity with quality management tools and methodologies (e.g., Six Sigma, ISO) is a plus.
  • Strong analytical skills and attention to detail.
  • Excellent communication and interpersonal skills.

WNS Global Services

Found on the web. You apply on the company's own site

View company page wns.com

Where this listing comes from

From a public listing board (Unstop).

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