Posted 4d ago
Pay
Salary (undisclosed)
Location
Vijayawada, India
On site
Apply by
27 Oct
9 days left
Skills this role screens for
Opens on Swiggy's site. Sign in first and we keep it in your pipeline.
Still studying?Excel internships open nowAbout the role
Swiggy is hiring for the role of Key Account Manager!
The work
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Own a portfolio of multi-outlet restaurants: Manage 30-40 high-value accounts (60 to 80 in case of Indanix cities), each with 2-10 outlets. These accounts represent 40-60% of city revenue
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Executive relationship management: Build relationships with franchise owners, regional managers, and operational heads. You are often dealing with decision-makers, not individual restaurant managers
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Consultative strategy: Move beyond product features. Help restaurants think about their growth strategy across, e.g., optimizing delivery times, increasing order frequency, and cross-location consistency
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Field presence with data: Conduct monthly visits to key accounts to understand operations, gather feedback, troubleshoot adoption barriers, and surface new opportunities
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Advanced analytics: Build detailed business reviews (QBR) for accounts. Analyze their performance across cuisine, compare against benchmarks, and present growth strategies
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Pipeline development: Identify expansion opportunities with existing accounts (new locations, new products/cuisine). Turn your relationship into revenue growth
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Excel excellence: Build executive presentations, ROI models for pitches, and monthly and quarterly business reviews with charts and trend analysis. Your spreadsheets must be presentation-ready for C-level stakeholders
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60 to 70 in-person restaurant partner meetings in a month
Who they want
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Track record in managing multi-stakeholder deals
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Restaurant Business is a round-the-clock business; the role holder has to take ownership of the growth of the assigned portfolio of restaurant partner
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Advanced Excel skills: pivot tables, VLOOKUP, data visualization, forecasting. You should be able to build a dashboard for each RP, which can help you and the restaurant partner to keep track of their business with us
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MBAs/PGDMs would be preferred in any discipline
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Strong Industry Understanding: Since this is a mid-senior account management role, working knowledge of the restaurant ecosystem (unit economics, delivery margins, competitive landscape, aggregator dynamics) should be expected. Industry familiarity will significantly reduce ramp-up time and improve consultative quality
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