Junior Analyst - Risk Management

Skills this role screens for

About the role

Razorpay is hiring for the role of Junior Analyst!

The work

Responsibilities of the Candidate

• Monitor transactions/ merchants to identify risk/fraud and take necessary action immediately.
• Handle transaction queries in case of discrepancies where disputes arise from the customer.
• Work closely with the partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses.
• Speak to merchants or customers to understand and address queries/concerns.
• Identify innovative ways to reduce risks by providing inputs on enhancing the process and reduce monetary losses.

Who they want

Requirements

• Bachelor's Degree.
• Freshers
• Knowledge about a customer support app or CRM , such as freshdesk
• Knowledge of Stages/levels of chargebacks, penalty involved at the arbitration stage, technical chargebacks, Visa/Mastercard guidelines in brief, reason code in relation to fraud chargebacks.Interpersonal skills
• Friendly and pleasant demeanor over phone and email
• Communication skills
• Exceptional verbal and written communication Listening skills - Understand, anticipate and resolve queries arising from various stakeholders Attention to detail and accuracy - Excellent orgaizational skills and multitasking skills. Identify anomalies or suspicious behaviours.