Digital Operations - Specialist

Skills this role screens for

About the role

Goldman Sachs is hiring for the role of Digital Operations - Specialist!

The work

Responsibilities of the Candidate

• Determine action required based on established procedures to protect the Bank’s assets, work with supervisor on handling more complex cases
• Investigate and initiate chargeback basis customers concern, and document actions taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
• Eye for detail in investigations and identification of fraudulent activities
• Knowledge of chargeback reason codes
• Prearbitrate disputes that may need potentially more evidence from the acquirer bank
• Communicate, in a professional manner, with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
• Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required

Who they want

Requirements

• Minimum graduation
• 1-2 years in disputes and chargeback process
• Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
• Strong understanding of the customer service experience
• Must be self-directed, detail oriented, driven, and able to work independently in a team-oriented and fast paced environment.