Customer Support Executive

Skills this role screens for

The company

About the Company

Crystal Recruitment Solutions connects talented professionals with growing organizations that value reliable customer experiences. The hiring partner is seeking a Customer Support Executive for an opportunity based in Koramangala, Bangalore, within the customer service industry.

The work

Responsibilities

• Respond to customer questions through the assigned communication channels with patience, clarity, and professionalism.
• Understand customer concerns, provide accurate information, and resolve issues within defined service guidelines.
• Record interactions, update customer details, and maintain clear case notes in internal systems.
• Escalate complex or unresolved matters to the appropriate team while keeping customers informed.
• Work collaboratively with colleagues to meet service quality, response-time, and customer satisfaction goals.

Who they want

Requirements

This is a full-time, in-office role offering a monthly salary of ₹20,000 to ₹23,000. The successful candidate will contribute directly to building positive customer relationships while developing practical experience in a structured support environment.

• 0–2 years of experience in customer support, customer service, contact center operations, or a related field.
• Excellent verbal and written communication skills in both English and Hindi are required.
• Strong customer-first attitude, active listening, and professional communication abilities.
• Basic computer proficiency and the ability to learn support tools and processes quickly.
• Good problem-solving, organization, and follow-up skills.
• Ability to work from the Koramangala, Bangalore office and manage multiple customer interactions responsibly.