Customer Experience Splunk Technical Leader

Skills this role screens for

About the role

Cisco is hiring for the role of Customer Experience Splunk Technical Leader!

The work

Responsibilities of the Candidate

• Be passionate about customers and deliver impactful solutions.
• Address organizations’ complex technical challenges, proactively identifying and resolving issues before they impact the customer.
• Be a self-motivated Splunk expert eager to learn and adapt in a multifaceted environment.
• Guide account team members and customers on optimal use of Splunk Platform and Splunk Enterprise Security. Provide recommendations for a customer’s overall technical health.
• Deliver strategic, case-based technical consulting (up to 90 days).
• Collaborate with internal resources and customer-facing teams to manage customer needs.
• Conduct research from various resources with the ability to consistently find answers to questions and solve complex technical problems.
• Execute consultative conversations with decision makers to diagnose and establish the potential value of solving business issues, change or expand existing solution requirements based on your discovery/assessment, and provide broader based recommendations to help customers accelerate their product initiatives, optimize cost, and maximize performance.
• Gain agreement with account team members and customer decision-makers on the tangible value of proposed solutions.
• Deliver customer onboarding enablement-based workshops and achieve success milestones.
• Contribute to practice KPIs through process and collateral improvements, tool development, and implementation.

Who they want

Requirements

• Deep technical knowledge of Splunk Enterprise Security (ES) configuration, administration, and development, including expertise in Assets and Identities, Threat Intelligence, Notable Events, Adaptive Response, and Risk-based Analytics.
• Data Management: Experience with integrating and normalising data from diverse sources. Understanding of the Common Information Model (CIM) and experience with data onboarding, including forwarding architecture and technical add-ons.
• Strong command of Search Processing Language (SPL); experience developing and optimizing correlation and risk-based alerting rules.
• Strong Splunk architecture, data onboarding, and Splunk Core product feature experience.