Arete Software Private LimitedFound on the web

Posted yesterday

CMS & Technical Operations Specialist

Pay

Salary (undisclosed)

Location

Delhi, India

Hybrid

Apply by

20 Oct

11 days left

Skills this role screens for

content management systems (cms)zendeskatlassian jirahtmlssl/tls certificate managementprofessional communicationentry level

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The work

About the Role

We are looking for a CMS & Technical Operations Specialist to manage website/CMS activities along with technical support and service operations. The ideal candidate should have hands-on CMS experience, strong ticket-management skills, and the ability to coordinate with technical teams and international clients.

The work

Key Responsibilities

Also

CMS & Website Operations

Manage website content updates, publishing, pages, banners, forms and other components.
Provide support and manage operational requests for US-based and international clients.
Update directories, profiles, calendars, events and downloadable resources.
Handle bulk uploads, resource linking and broken-link fixes.
Perform basic HTML/CSS and website formatting updates.
Conduct website QA and support accessibility/content-quality improvements.
Maintain accurate documentation and ticket updates.

Also

Technical Operations

Manage support tickets through Zendesk, Jira or similar tools.
Coordinate SSL renewals, CSR requests and certificate activities.
Handle IP whitelisting, Apache restart and test-instance refresh requests.
Coordinate DevOps-related requests and schedules.
Monitor SLAs, ticket ageing and resolution timelines.
Perform initial troubleshooting and escalate complex issues when required.
Communicate with customers using approved processes and templates.

Who they want

Required Skills

3–5 years of experience in CMS, website operations, technical support or IT service operations.
Hands-on experience with a CMS platform.
Experience with Zendesk, Jira or similar ticketing tools.
Basic knowledge of HTML, CSS, SSL, CSR and IP whitelisting.
Understanding of web/server operations and technical troubleshooting.
Strong documentation, communication and task-management skills.
Ability to manage multiple priorities independently.

Nice to have

Preferred

Ideal Candidate

We are looking for a professional who can independently manage both CMS operations and technical support, from content updates and QA to ticket management, troubleshooting, SLA tracking and escalation.

Experience supporting US-based or international clients.
Experience in SaaS, EdTech or technology organizations.
Exposure to both CMS/content operations and technical support.

Arete Software Private Limited

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