Client Service Senior Analyst

Skills this role screens for

About the role

Deutsche Bank is hiring for the role of Client Service Senior Analyst!

The work

Responsibilities of the Candidate

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Act as the day-to-day service contact for NBFI clients within Institutional Cash Management, ensuring proactive, consistent, and high-quality client service.

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Apply strong payment knowledge to support client inquiries related to domestic and cross-border payments, payment flows, investigations, exceptions, cut-offs, and operational processes.

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Work in close coordination with relevant Cash Operations teams to resolve payment and transaction issues, follow up on investigations, and ensure timely communication back to client.

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Support client setup, maintenance, and service readiness for cash management products and channels, ensuring a smooth transition from implementation to after-sales service.

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Coordinate internally with Product, Sales, Implementation, AFO, Operations, and other control functions to address client needs and ensure adherence to internal policies and governance standards.

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Accurately use Client Service tracking systems to document client activities, monitor inquiries, identify recurring themes, and support management reporting.

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Follow up on complaints, service issues, and operational escalations, driving clear ownership, timely resolution, and continuous improvement of the client experience.

Who they want

Requirements

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Strong crisp payment knowledge, including domestic and cross-border payment processes, SWIFT methodology and formats, ISO 20022, payment investigations, exception handling, and operational cut-off requirements.

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Experience in Institutional Cash Management, transaction banking, client service, or cash operations, ideally with exposure to NBFI clients and financial institution payment flows.

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Ability to work closely and constructively with Cash Operations teams, translating client issues into clear operational actions and ensuring disciplined follow-through.

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Strong client focus, communication skills, ownership mindset, and ability to operate independently under tight deadlines while maintaining control, accuracy, and service quality.

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Fluency in spoken and written English is mandatory.

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Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.