Posted today
Pay
Salary (undisclosed)
Location
Noida, India
On site
Apply by
21 Oct
12 days left
Skills this role screens for
Opens on Paytm's site. Sign in first and we keep it in your pipeline.
About the role
Paytm is hiring for the role of Business Analyst - Assistant Manager!
The work
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Collections Daily BAU & MIS Management Allocation Management: Handle daily portfolio allocations to internal collection teams, telecallers (TC), field agents, and external agencies.
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MIS Reporting: Create, maintain, and publish daily, weekly, and monthly MIS dashboards and executive PPT decks for key stakeholders and regional teams.
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Performance Tracking: Monitor daily run rates (DRR) across FTEs, telecalling, field teams, and agencies to track resolution progress.
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Process Automation: Continuously enhance existing reports, develop new tracking tools, and automate manual data workflows to increase overall team productivity.
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Collections Analytics & Strategy Formulation: Assist in developing and refining the bank’s master Collections Strategy document to ensure standardized execution across all channels.
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Segmentation & Modeling: Perform behavioral customer segmentation and leverage statistical/predictive modeling to tailor recovery strategies across different risk buckets.
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Champion-Challenger Testing: Design and execute champion-challenger frameworks—supported by cost-benefit analyses—to test and scale high-performing recovery tactics.
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Loss Forecasting & Performance Metrics: Break down loss forecasts into collection roll rates and recovery rates, while monitoring Account-to-Collection Ratios (ACR) by bucket.
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DCA & Agency Optimization: Analyze agency performance and implement targeted strategies for Direct Recovery Agents (DCA).
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Compliance & Governance: Align collection strategies with regulatory requirements to ensure individualized, compliant customer contact practices.
Who they want
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Experience: Minimum 2 years of hands-on experience in Collections BAU, MIS reporting, or Collections Analytics within Banking, NBFC, or Fintech environments.
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Technical Skills: Advanced Proficiency in Excel, SQL, and BI tools (Power BI/Tableau); experience with statistical modeling tools (R, Python, or SAS) is a plus.
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Analytical Capability: Strong aptitude for quantitative analysis, structured/unstructured big data handling, and financial modeling (roll rates, loss forecasting).
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Communication: Clear presentation and stakeholder management skills to translate complex data into actionable executive insights
https://www.glassdoor.co.in/Salary/Paytm-Assistant-Manager-Business-Analyst-Salaries-E1159356_DAO.htm?filter.jobTitleExact=Assistant+Manager-+Business+Analyst
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