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WNS Global ServicesFound on the web

Posted yesterday

Associate/Senior Associate - Operations

Pay

Salary (undisclosed)

Location

Thane, India

On site

Apply by

17 Oct

8 days left

Skills this role screens for

customer servicecommunication skillsattention to detailproblem solvinganalytical skillsentry level

Opens on WNS Global Services's site. Sign in first and we keep it in your pipeline.

About the role

WNS is hiring for the role of Associate/Senior Associate - Operations!

The work

Responsibilities of the Candidate

  • Answer incoming calls/Chats and respond to customer queries
  • Research and resolve customer issues using the tools and applications provided
  • Attention to detail and accuracy
  • Ability to communicate clearly, concisely and effectively
  • Maintain expected Quality TargetsMust ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met
  • Meet internal Production, Utilization and Productivity target

Who they want

Requirements

  • Graduate freshers or HSC with a minimum 6 months experience
  • Proficient in computer applications
  • Knowledge of customer service practices
  • Excellent listening, verbal and written communication skills
  • Good logical, analytical and problem solving abilities

WNS Global Services

Found on the web. You apply on the company's own site

View company page wns.com

Where this listing comes from

From a public listing board (Unstop).

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