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OceaneeringFound on the web

Posted 3d ago

Apprentice- Technical Support Engineer

Pay

Salary (undisclosed)

Location

Chandigarh, India

On site

Apply by

15 Oct

6 days left

Skills this role screens for

it service desk supporttechnical communicationdatabase management systems (dbms)reporting and analysistrend analysisentry level

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About the role

Oceaneering is hiring for the role of Apprentice- Technical Support Engineer!

The work

Responsibilities of the Candidate

•

Identify, Evaluate, and Interpret trends for detailed analysis of data.

  • Resolve queries associated with ROV, Survey, C-NAV, and AGV equipment and “real-time” troubleshooting using available documentation & resources.
  • Handle HLS calls for providing support to onshore and offshore operations maintaining set SLAs
  • Issue License Key’s to customers for data subscriptions using C NAV Software tools maintaining set SLAs.
  • Prepare, revise, and verify technical procedures/documentation for addressing issues/ requirements of offshore and onshore personnel.
  • Prepare a Technical database based on inputs from Subject Matter Experts and previous data of queries/ issues resolved for future reference.
  • Database Management using helpdesk and knowledge base software like Peoplesoft, Business Intelligence, Smart Sheets, etc with precision.
  • Prepare customized reports and dashboards for Operations, Commercial Bidding, Technical Departments, and Senior management.

Who they want

Requirements

  • B. Tech in Electronics /Electrical/Mechanical Engineering
  • Able to work in rotational shifts 42.5 hours (weekly) (Morning, Evening, Night & Weekends)
  • Knowledge of MS-Office and computer fundamentals
  • Must be willing to Work from office as and when needed.
  • 0-1-year experience in Support Operations
  • Knowledge, Skills, Abilities and Other Characteristics
  • Excellent Verbal & Written Communication Skills in English
  • Creative thinking and teamwork skills
  • Possessing a proactive, positive, “can-do” attitude
  • Gives and receives constructive feedback.
  • Able to perform multitasking.
  • Ensures that others involved in a project or effort are kept informed about developments and plans

Where this listing comes from

From a public listing board (Unstop).

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