Posted yesterday
Pay
Salary (undisclosed)
Location
Chennai, India
On site
Apply by
20 Oct
11 days left
Skills this role screens for
Opens on HCLTech Pvt Ltd's site. Sign in first and we keep it in your pipeline.
About the role
HCLTech is hiring for the role of Administrator! Responsibilities of the Candidate: • To adhere to quality standards, regulatory requirements and company policies. • To provide support for on call escalations and doing root cause analysis of given issue. • Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts. • To independently resolve tickets within agreed SLA of ticket volume and time. • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
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