Technical Account Manager - OpenStack

Skills this role screens for

About the role

RedHat is hiring for the role of Technical Account Manager - OpenStack!

The work

Responsibilities of the Candidate

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Perform technical reviews & share knowledge to proactively identify & prevent issues

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Understand your customers' technical infrastructures, hardware, processes, and offerings

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Perform initial or secondary investigations and respond to online and phone support requests

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Deliver key portfolio updates and assist customers with upgrades

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Manage customer cases and maintain clear and concise case documentation

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Create customer engagement plans & keep documentation on customer environments updated

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Ensure a high level of customer satisfaction with each qualified engagement through the complete adoption life cycle of our offerings

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Engage with Red Hat's field teams, customers to ensure a positive platform & cloud technology experience and a successful outcome resulting in long-term enterprise success

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Communicate how specific Red Hat platform & cloud solutions and our cloud road-map align to customer use cases

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Capture Red Hat product capabilities and identify gaps as related to customer use cases through a closed-loop process for each step of the engagement life cycle

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Engage with Red Hat's product engineering teams to help develop solution patterns based on customer engagements and personal experience that guide platform adoption

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Establish and maintain parity with Red Hat’s platform & cloud technologies strategy

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Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert (SME) and mentor for specific technical or process areas or process areas

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Travel to visit customers, partners, conferences, and other events as needed

Who they want

Requirements

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Bachelor's degree in science or a technical field; engineering or computer science

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Competent reading and writing skills in English

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Ability to convey information to customers in a clear and concise manner

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Ability to effectively manage and grow existing enterprise customer and partner relationships by delivering best-in-class support

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Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation

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Upstream involvement in open source projects (patches submitted for upstream) is a plus

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Indian citizenship or authorization to work in India

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Also

Red Hat OpenStack Platform - RHOSP

• Fundamental understanding of the OpenStack, Container architecture, and administration experience across all working components
• Deep understanding and troubleshooting skills on OpenStack core components.
• Deployment and troubleshooting experience of Openstack cluster on bare metal or non-bare metal environments.
• Planning, Designing, and implementation of Openstack products on various hardware.
• Technical and Deep understanding of Ceph cluster storage and its functionalities.
• Experience with Linux operating system installation, configuration, upgrade, and maintenance.
• Technical knowledge of the Red Hat OpenShift Container Platform and its components is a plus