Senior Account Manager

Skills this role screens for

About the role

Role - Senior Strategic Account Manager - Dine Out

Way of Working - Office / Field: Employees are expected to work from the office on all days out of

their respective base locations.

Role Summary -

The role holder is expected to onboard and build relationships with 70-80 partner accounts in the given

territory to grow the Dine-out business and service offerings and generate 40-60 lacs Gross Merchandise

Value (GMV) per month.

The exact number of partners and revenue targets will be based on the India 1 and India 2 markets and

specific geographies assigned

Responsibilities -

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Account & Partner Relationship Management

• Onboard new accounts by explaining the requirements to the partners and co-ordinating with

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internal stakeholders

• Meet the existing partners periodically and ensure Rest Display Page (RDP) content is correct

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and image coverage is high

month on month growth and ensure partners invest consistently.

to ensure go live on events and activities as planned.

• Make persuasive presentations on the benefits and goodness of Dine Out plans & promotions for
• Execute growth forward activities such as offer alignments, marketing operations alignments etc.
• Resolve issues such as 'diner denied payout' and ensure seamless transactions for customers and

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partners at the restaurants

Insights.

• Prepare the growth plans for each of the accounts being managed and gather competitor action

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Data Interpretation & Business Performance Management

• Filter relevant data from the Restaurant facing dashboard and explain the key performance

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metrics to the partner

conversions and grow the business.

commission and advertisements by highlighting relevant inferences from dashboard.

• Seek necessary support or actions from the partner to ensure the right RDP view to enable
• Stay updated on the partner's investment in competition.
• Ensure partner investments are equal or higher than competition with respect to discounts,

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Interaction with Stakeholders

(competition comparison data, or any ongoing festival data etc.) and finance team (reconciliation

of payouts, queries on GST etc, amount not credited to partner accounts etc.).

• Interact with partner support (discount change, Restaurant Display page etc.), sales operations

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Functional Competencies

RPO), Commission Revenue per order and its constituents such as Average Order Value

(AOV)Elements of data dashboards such as CMS/ PowerBi/Compass/Salesmate

transactions across accounts, denial rates, supply metrics vs competition

• Understand Dine Out offerings and gain clarity of growth levers.
• Knowledge of basic metrics such as operating hours of restaurants, ADs revenue per order (Ads
• Understanding of Conversion Funnel - Advanced Level Week Wise /Month Wise/Day Wise

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Desired Skill

• Graduate with 3-5 years of field sales experience; Fluency in local language and working

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knowledge of English

• Good working knowledge and experience of e-commerce activities and all online marketing

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channels

at all levels, internally and externally. Achieves a good result through a well-planned approach

solutions. Be able to identify opportunities and recommend/influence change to increase the

effectiveness and success of campaigns.

drive and initiative to bring about change and help drive the business forward

Visit our tech blogs to learn more about some the challenges we deal with: https://medium.com/swiggy-bytes

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.

• Confident, Pleasing, and a go-getter personality
• Effective communication skills
• Attitude & Aptitude for Sales
• Should be a team player, working alongside people from all walks of life.
• Analytical, good Excel skills.
• The candidate has to be flexible, restaurant owners do not operate on 9-to-5 schedules
• Leadership and Influencing skills: Identify, build, and use a wide network of contacts with people
• Initiative & Flexibility: Recognizes the need to adapt to change & implement appropriate
• Creativity & Initiative: Demonstrate creativity & originality in your work and have the personal