Key Account Manager

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About the role

Role Title: Key Account Manager

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Job Description

As a Key Account Manager, we are looking for passionate individuals who can maintain and enhance existing client relationships through cross-selling and up-selling our services, while also creating new business opportunities wherever possible.

The work

Key Responsibilities

The Key Account Manager should be able to:

• Develop a good understanding of customers' needs, their industry, competitors, and market pressures, and incorporate these insights into compelling value propositions.
• Communicate effectively and build strong relationships with decision-makers at every level, earning their trust and becoming a valued advisor on business, technology, and operational challenges.
• Open new buyer relationships and create new revenue streams within customer organizations by identifying contacts and initiating discussions.
• Conduct Quarterly Business Reviews (QBRs), understand customer challenges, ensure customer satisfaction (CSAT), and partner with delivery managers and technical teams to maintain a seamless client relationship.
• Forecast revenue and resource requirements for customer engagements in a timely manner to ensure a superior customer experience.
• Spearhead pitches and new business development initiatives within the assigned portfolio. Write proposals and manage deals through to contract closure.
• Maintain close oversight of all work in progress.
• Manage and grow Fortune 1000 (F1000) accounts.
• Exposure to the BFSI (Banking, Financial Services, and Insurance) domain would be an added advantage.

Who they want

Skills and Qualifications

• Positive attitude, quick thinker, and strong problem-solver with the flexibility and resilience to operate independently in high-pressure situations.
• Strong interpersonal skills and excellent written and verbal communication in English.
• Prior successful experience in sales/account management within enterprise software services.
• Experience in Analytics & Big Data services would be an added advantage.
• Strong solution-selling and delivery management experience.
• Proven track record of consistent overachievement against targets.

Who they want

Education & Experience

• Minimum Bachelor's degree in a technical or business discipline.
• 4-8 years of overall experience, with a minimum of 3-5 years of post-MBA experience in B2B Sales and Account Management for enterprise customers.
• Experience in technology and consultative selling.
• MBA from Tier 1 or Tier 2 business schools preferred.

Also

Note

By submitting your application, you consent to being contacted by our Talent Acquisition team via phone call, email, SMS, WhatsApp, or other communication channels regarding your application and relevant career opportunities.