Sr. Associate - F&A - I2C 5B

Sr. Associate - F&A - I2C Ready to turn bold ideas into real-world impact?  At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.   If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.    Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.  Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. Job Description Roles and Responsibilities 1 Prepare and dispatch Invoices to clients through various channels such as mail, email, or client portals, along with all required supporting documents 2 Handle EDI (Electronic Data Interchange) maintenance, including uploading invoices to client portals and resolving any exceptions or discrepancies that arise 3 Execute and process transfers and adjustments accurately within the billing system 4 Generate and post invoice journals, ensuring all necessary approvals are obtained before distribution 5 Compile comprehensive invoice support documentation, including activity reports, budget trackers, out-of-pocket expense backups, and other relevant materials 6 Issue credit notes, and manage write-offs as instructed and approved by the agency 7 Perform intercompany matching to ensure accurate reconciliation of transactions between related entities 8 Process intercompany financial transactions efficiently and accurately 9 Develop and generate various billing reports to support financial analysis, forecasting, and compliance 10 Identify and resolve billing discrepancies and issues promptly 11 Collaborate with sales, operations, and accounting teams to ensure smooth billing processes and address client queries 12 Help with ad-hoc projects when assigned 13 Understanding of creation and maintaining Standard Operating Procedure 14 Regularly download and review bank statements to identify incoming payments (ACH/WIRE/Checks) and reconcile transactions 15 Ensure all necessary banking information is captured for cash application into ERP (Microsoft Dynamics 365) 16 Process physical check payments received from agencies, ensuring documentation and tracking 17 Collaborate with agencies to ensure physical checks are securely and promptly provided to us for processing 18 Apply payments according to remittance and to appropriate customer invoices and accounts in a timely and accurate manner 19 Investigate, resolve, and respond to various internal and external queries related to cash applications, payment discrepancies, and account balances 20 Process refund requests according to instructions received and perform due diligence 21 Address and resolve month-end balancing issues to ensure accurate financial reporting 22 Perform regular daily and monthly reconciliations to identify and correct any inconsistencies 23 Proactively resolve questions and discrepancies related to unallocated cash 24 Conduct daily follow-ups with agencies/Collection teams to gather necessary information and expedite the resolution of unapplied funds 25 Accurately allocate foreign exchange (FX) differences to the appropriate projects or Profit & Loss (P&L) accounts as required 26 Ensure compliance with accounting policies regarding FX transactions 27 Closing month end account ledgers 28 Creation and updation of SOPs with process changes and updates 29 Manage creation, maintenance, blocking, and unblocking of customer master records in ERP systems (Microsoft Dynamics 365), ensuring accuracy, data integrity, and adherence to agreed service levels and turnaround times 30 Validate customer setup requests and ensure compliance with master data governance documentation standards 31 Maintain customer hierarchies, billing information, shipping details, tax classifications, and payment terms 32 Perform customer account reviews to ensure data accuracy and completeness 33 Creating and maintaining of SOPs with process changes and regular updates 34 Query resolution with stakeholders 35 End-to-end processing ownership for assigned activities 36 Prepare and send customized collection emails to clients, ensuring clarity, accuracy, and adherence to company policies 37 Conduct collection calls to clients, skillfully capturing feedback, addressing concerns, and securing payment date 38 Respond to client inquiries via email and phone regarding outstanding invoices, providing copies, account statements, or detailed dispute explanations as needed 39 Act as the primary point of contact for clients concerning payment issues and disputes 40 Collaborate closely with the billing team to facilitate invoice revisions, adjustments, and resolve billing discrepancies promptly 41 In ERP Microsoft Dynamics 365/ Cognos - Analyze aged receivables, disputed invoices, and unapplied cash items, driving timely resolution through agency outreach and root cause analysis 42 Liaise with agencies regarding invoicing issues, payment variances, credit requests, and account reconciliations 43 Raise and manage disputes or queries internally and externally, ensuring proper documentation and timely resolution to unblock payments 44 Proactively chase payments from clients for client invoicing through various communication channels 45 Execute diligent follow-up actions after all calls and emails, ensuring commitments are met and progress is tracked 46 Manage and update collection data meticulously, understanding its direct impact on the 'AX process 47 Assist in forecasting future collections for the purpose of cash flow management 48 Prepare regular reports on collection status, aging, and potential risks to management 49 Knowledge of commonly-used concepts, practices, and procedures in collections and credit environment 50 Understanding of creation of SOPs Qualifications Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance Certifications Accounts Payable Certification - F-TecF-Tec, Certified Anti-Money Laundering Specialist (CAMS) - Professional School of Indian Banking (PSIB)Professional School of Indian Banking (PSIB), Certified Fraud Examiner (CFE) - ACFEACFE, Financial Modelling and Valuation Analyst - Corporate Finance Institute (CFI)Corporate Finance Institute (CFI), Microsoft Certified: Power BI Data Analyst Associate - MicrosoftMicrosoft Required Skills Accounting, Accounts Payable Process, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Cash Application, Collections Analytics, Collections Management, Credit Risk Management, SAP Overview Language English, English Language Proficiency - Advanced - C1 Additional Job Location - Job Type Regular Master Skill List - F&A - I2C Remote Type - Office Work Shift - Any (India) Why join Genpact?…