Lead Engineer - Workplace Technology & Automation

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro. We are seeking a Lead Engineer – Workplace Technology & Automation to act as an internal consultant across our function. This role will identify opportunities, shape solutions, and help teams implement practical improvements across workplace services, support processes, and platform operations. It is a hands-on, non-managerial position suited to someone with strong Microsoft-centric expertise and a consultative, pragmatic approach. Role and Responsibilities • Lead technical architecture reviews, risk assessments, and design decisions. • Create roadmaps, reference patterns, and reusable checklists to improve delivery quality. • Drive automation and AI adoption to reduce manual effort and enhance consistency. • Mature Copilot usage within the workplace environment, building custom agents and plugins for enterprise workflows. • Design and implement automation using scripting, APIs, and infrastructure-as-code. • Improve integration between Microsoft 365 and service platforms such as ServiceNow. • Act as an internal consultant, shaping ideas into workable solutions using agile practices. • Collaborate with vendors and partners to ensure delivery aligns with internal standards. Must-Have Skills • 10+ years of strong expertise across the Microsoft stack: Microsoft 365, Copilot, Intune, Entra ID. • Proven experience designing or delivering automation solutions in enterprise environments. • Hands-on experience using AI to improve operational processes and support services. • Proficiency in PowerShell, APIs, scripting, and infrastructure-as-code. • Experience in agile delivery environments (user stories, backlog-driven delivery). • Ability to shape roadmaps and turn opportunities into practical, scalable plans. • Strong stakeholder management and communication skills. • Prior experience as a senior individual contributor, specialist, or internal consultant. Good-to-Have Skills • Experience with ServiceNow integrations with Microsoft 365 or workplace services. • Background in improving service desk or support workflows t